We want you to love your RatBags purchases. If something’s not right, we’ll do our best to sort it.

Faulty or damaged items
If your item arrives faulty, drop us an email at returns@ratbagsandco.co.uk with your order number and a clear photo of the problem. We’ll take it from there.

Our returns policy covers faulty or damaged goods for 14 days from the date you receive them.

Changed your mind?
If it’s just not your vibe, that’s OK too. Email us (returns@ratbagsandco.co.uk) within 14 working days of receiving your order and we’ll issue you a Return Authorisation Code (RAC). Once you’ve got that, items need to be sent back within 5 working days.

Items must be returned in their original condition. If something comes back used, damaged or missing bits and it’s not our fault, we may issue a partial refund or refuse the return altogether.

Undelivered orders
We do our best to get your order to you quickly but if a parcel can’t be delivered and is returned to us, we’ll try to contact you using the details you gave at checkout.

Returned parcels are held for 60 days. If we don’t hear from you or can’t resolve the issue within that time, we won’t be able to offer a refund. 

Returns address
RatBags
Unit 4, Ashville Way
Wokingham
Berkshire
RG41 2PL

Email: returns@ratbagsandco.co.uk

Return shipping costs

Customers are responsible for the cost of returning items unless the product is faulty or incorrect.

Shipping costs are non-refundable. If a refund is issued, the original delivery charge may be deducted from your refund.

We strongly recommend using a tracked delivery service, as we cannot accept responsibility for undelivered returns.